1) Warranty Coverage

Warranty applies to manufacturing defects only. The warranty period depends on the brand, supplier, and product category. If your item includes an official warranty card or serial-based warranty, that warranty will be followed.

2) What is Covered

• Manufacturing defects in hardware or components (confirmed by inspection).
• Faults that occur under normal use conditions.
• Device failure not caused by accident, misuse, or unauthorized repairs.

3) What is NOT Covered

• Physical damage (drops, cracks, dents, broken screens, water/liquid damage).
• Damage caused by incorrect use, improper charging, or non-original accessories.
• Software issues caused by user modifications, rooting/jailbreak, or unofficial updates.
• Normal wear and tear (battery aging, cosmetic scratches, fading).
• Loss of data or personal content (photos, contacts, files).
• Unauthorized repairs or opening the device by a third party.

4) Warranty Requirements

• Proof of purchase (invoice/order number).
• Serial/IMEI must match our records and the device.
• Product must be returned with all included items (if requested): box, charger, accessories.
• Device must not show signs of misuse or physical/liquid damage.

5) How to Submit a Warranty Request

1. Contact us by email: info@dealstore.me or call +971 4 330 5322 / +971 55 516 5500.
2. Share your order number, product details, and a clear description of the issue.
3. We may request photos/videos to confirm the issue before return.
4. If approved, we will provide return instructions or service center details.

6) Inspection & Resolution

After receiving the item, our team (or authorized service partner) will inspect it. If the issue is confirmed as a manufacturing defect, we will proceed with one of the following:

• Repair (if repair is possible and approved).
• Replacement (subject to stock availability).
• Store credit / Refund (if replacement is not available, based on case approval).

7) Processing Time

Warranty processing time depends on the brand/service center and availability of parts. Typical processing time is 7–21 business days. Some cases may take longer.

8) Shipping & Delivery

• If the defect is confirmed as warranty-covered, service handling may be free (case dependent).
• If the item is not covered (physical damage/misuse), you may be charged for return shipping or repair.

9) Contact Information

DEALSTORE GENERAL TRADING L.L.C
Doha Center – 7th Floor
Office No. 705, Al Muraqqabat, Deira, Dubai, United Arab Emirates
Tel: +971 4 330 5322
Mobile: +971 55 516 5500
Email: info@dealstore.me

Note: Warranty terms may vary by brand or supplier. If your product includes separate official warranty documents, those terms apply in addition to this policy.