1) Delivery Areas

We deliver from Dubai, United Arab Emirates. Delivery availability depends on your location and the products in your cart. We commonly serve customers in the UAE and can support international shipping where available (including the USA, KSA, and UAE-based customers).

2) Processing Time

• Orders are usually processed after payment confirmation.
• Processing times can vary during promotions, public holidays, or high-demand periods.
• If we need additional verification for security reasons, processing may take longer.

3) Estimated Delivery Time

• UAE: Typically faster delivery depending on city and courier availability.
• International: Delivery time varies based on destination, shipping method, and customs clearance.
• All delivery times shown at checkout are estimates and not guaranteed.

4) Shipping Fees

Shipping fees (if applicable) are calculated at checkout and depend on destination, weight/size, and selected shipping method.

5) Customs, Duties & Taxes (International Orders)

• International shipments may be subject to customs inspection.
• Any import duties, taxes, or customs fees are the customer’s responsibility unless we clearly state otherwise.
• Customs delays are outside of our control.

6) Delivery Attempts & Address Accuracy

• Please ensure your delivery address, phone number, and email are correct.
• If a courier cannot deliver due to incorrect details or unavailability, re-delivery fees may apply.
• For secure delivery, the courier may request OTP/signature/ID verification depending on the service.

7) Tracking

If tracking is available, we will provide tracking details by email or inside your account order history.

8) Damaged, Missing, or Incorrect Items

• If your package arrives damaged, take clear photos/video before opening (when possible) and contact us immediately.
• If an item is missing or incorrect, contact us with your order number and details.
• We may request photos of the shipping label and the received items for verification.

9) Failed Delivery / Returned to Sender

• If a package is returned to us due to failed delivery attempts or incorrect address, we can re-ship it (shipping fees may apply).
• If you prefer a refund after return-to-sender, refunds may exclude shipping/handling fees where applicable.

10) Contact

For delivery questions, contact us at info@dealstore.me or call +971 43209077.
Address: PB NO : 103642, Deira, Dubai, United Arab Emirates.